WITHIN THE U.S.
U.S. ground shipping is free. If you require overnight, call 203-212-6238 or e-mail us.
INTERNATIONAL ORDERS (OUTSIDE U.S.)
Call us at 203-212-6238 or send us an e-mail. We’re happy to deliver eye heart hand rugs to your door overseas. We only require a FedEx, UPS, or other major-carrier account number to cover all costs of overseas shipping and any related duties, taxes, and special charges applied by your home country. Before finalizing your order with us, please contact your country's Customs Department. Thank you.
We appreciate the opportunity to serve you. If you are not 100% satisfied, call 203-212-6238 or e-mail us.
If we botched your order, we apologize and will fix this ASAP.
If your order is correct, but you are not satisfied …
We accept APPROVED RETURNS, as follows:
If you are not satisfied with your eye heart hand rug,
Email us within SIXTY (60) CALENDAR DAYS of receiving your rug.
If the item was defective and/or was not what you ordered, we will resolve this with you ASAP.
If the item is not defective, but just not what you wished for, you will be responsible for arranging return shipment to us.
The returned good(s) must be in the original packaging material or something equivalent and RMA# must be on the outside of the package and postage/freight pre-paid by you. We cannot accept COD returns.
COST TO YOU for returning a non-defective rug: 15% restocking fee and the cost of return postage/freight.
We cannot approve returns of item(s) more than once every 90 calendar days per customer.
Sample rugs are returnable within 2 weeks, via free shipping, for a full refund. Just follow these 5 steps:
(1) use the tube you received the sample(s) in, (2) attach the enclosed pre-paid USPS label to the outside of the tube, (3) roll and insert the sample rug (just as it came to you), (4) tightly close and tape the ends, and (5) hand it to your postal professional. Once we receive the sample in the same shape we sent it to you, we refund your money. We charge for samples to increase their return to us and their re-use. This helps us reduce waste. Thank you.
Questions? Email us